Good evening everyone,
has somebody here lately had any success in contacting Iris Simulations' support team?
I have raised 3 support tickets regarding one of their products with their support desk, the oldest 2 month ago and
the newest about 40days .Still all labelled as "open" and not a single feedback.
I wrote them an email- No reply.
The info banner on their support site says "we're offine" anytime I check.
They keep updating their facebook site sporadically with pictures of the newest product though : /
Barring any technical issue , which I find unlikely, this is abyssmal customer service in my opinion.
Well just wanted to ask, if anyone else has experiences with their support.
Thank you and kind regards,
Oliver
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